We, CUTTLEFISH keep customer satisfaction as the top most priority. Keeping in mind preference of customers to avail COD even for high value orders, we have a very simple policy. 

For customers who wish to avail the COD option, we charge Rs.225 /- extra as COD charges. The customer is required to pay this charge upfront to confirm the order. 

At the time of delivery the customer would have to pay only the product cost since COD charges have already been paid. 

This is done to ensure fast shipping and reduce RTO orders. 

If the customer refuses to accept the shipment, is not available during delivery ( 3 attempts will be made by our delivery partner ), cancels the order after the item has been shipped or has provided wrong address the COD charges will not be refunded. 

In case, the delivery partner is unable to make the delivery due to unforeseen circumstances you can raise a request to reattempt delivery.